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COMSERV:
Products and Services:
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How often is the DIS updated? |
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The DIS is updated on a daily basis with information we receive from our sources and clients.
By no means does a DIS death record remain static. The DIS architecture, and the COMSERV quality
assurance group is dedicated to using this information to make necessary updates to the DIS data base.
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What information do you need from us for the DIS investigation? |
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The DIS investigation can be completed by using either the social security number (SSN), or name and date
of birth (DOB). Please note that a DIS investigation using only the name and DOB can provide undesirable
results. For example, in many cases, there will be multiple matches on a single record and determining which
is the correct person can be cumbersome. COMSERV recommends providing the SSN, name, DOB, zip code, and any
other information you would like to see on the DIS report. See below for suggested formatting guidelines.
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How do we format the information you need from us for the DIS investigation? |
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COMSERV will accept virtually any type of magnetic media (e.g. floppy disk, tape, CD, databases, spreadsheets,
e-mail) and/or hardcopy for the DIS investigation. The following tables are the basic guidelines to use when
formatting the information as a standard text file for the DIS investigation. There can be two (2) types of
records sent to COMSERV as follows:
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| 1. |
The format for each record of a person to be investigated ("Audit Record
") against the DIS is:
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| LOCATION |
FIELD# |
FIELD NAME |
FIELD SIZE |
FIELD FORMAT |
| 1-11 |
1 |
Social Security Number |
11 |
Character |
| 12-39 |
2 |
Filler (Blanks) |
28 |
Character |
| 40-47 |
3 |
Constant Value 99999999 |
8 |
Numeric |
| 48-182 |
4 |
Client Information* |
135 |
Character |
| 183-200 |
5 |
Filler (Blanks) |
18 |
Character |
Click here to view the sample of this
Audit Record format.
| * |
Any information you would like to have printed on the DIS report may be placed in this field. COMSERV
recommends providing the SSN, name, DOB, zip code, and any other information you would like to see on
the DIS report.
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| 2. |
In cases where you have deceased persons on your files, please provide us the information on these deceased
persons ("Death Record")
using the following record format. (Note: This record will be added to our files. If you do not know of any deceased persons, then disregard the
following format.) Please note that you can intermix Death Record(s) with
Audit Record(s) in the same file.
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| LOCATION |
FIELD# |
FIELD NAME |
FIELD SIZE |
FIELD FORMAT |
| 1-11 |
1 |
Social Security Number |
11 |
Character |
| 12-39 |
2 |
Last Name(s) |
28 |
Character |
| 40-47 |
3 |
MMDDCCYY of Death |
8 |
Numeric |
| 48-55 |
4 |
MMDDCCYY of Birth |
8 |
Numeric |
| 56-85 |
5 |
First and Middle Name(s) |
30 |
Character |
| 86-90 |
6 |
Zip Code |
5 |
Numeric |
| 91-200 |
7 |
Filler (Blanks) |
110 |
Character |
Click here to view the sample of this
Death Record format.
Click here to view the sample of intermixing
Audit Record(s) with
Death Record(s).
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The following are the suggested formatting guidelines for sending COMSERV the information in a spreadsheet.
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| COLUMN |
COLUMN# |
COLUMN NAME |
COLUMN SIZE |
COLUMN FORMAT |
| A |
1 |
Social Security Number |
Any |
Text |
| B |
2 |
Client Information* |
Any |
Text |
Click here to view the sample of this
Audit Record spreadsheet format.
| COLUMN |
COLUMN# |
COLUMN NAME |
COLUMN SIZE |
COLUMN FORMAT |
| A |
1 |
Social Security Number |
Any |
Text |
| B |
2 |
Last Name(s) |
Any |
Text |
| C |
3 |
First Name(s) |
Any |
Text |
| D |
4 |
Middle Name(s) |
Any |
Text |
| E |
5 |
MMDDCCYY of Death |
Any |
Text |
| F |
6 |
MMDDCCYY of Birth |
Any |
Text |
| G |
7 |
Zip Code |
Any |
Text |
Click here to view the sample of this
Death Record spreadsheet format.
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Can we send you our information electronically? What about security? |
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Yes. Security of your information sent over the Internet is very important to us.
The COMSERV Secure File Transfer System (CSFTS) is available for securely sending and receiving any file. This secure system provides authorized
COMSERV customers the capability to exchange any type of file using an encrypted and authenticated web-based interface. COMSERV highly recommends utilizing
CSFTS. COMSERV customers must verbally contact COMSERV to obtain CSFTS access credentials.
For customers who do not elect to use CSFTS, information for the DIS investigation can be emailed as an attachment to
DIS@comserv-inc.com. COMSERV recommends using the
WinZip software to compress and encrypt the file(s) before sending. At a minimum, COMSERV
recommends securing the attachment with a password, which is at least eight (8) characters in length. Various software,
such as MS-Word, MS-Excel, MS-Access, and WinZip support the use of a password. Encryption software is also
recommended and COMSERV can assist in this area.
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Can we be assured our information will be kept confidential? |
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Yes. COMSERV will utilize every reasonable security measure to provide for complete confidentiality of all
Client information. COMSERV will not use Client information for any other purposes besides what has been
authorized by the Client. COMSERV agrees that all Client information is considered confidential and shall not
disclose any information in Client records to any other agency, company, private organization, individual or entity,
or to the general public for any reason whatsoever, without the prior written consent of the Client. COMSERV highly
recommends entering into a Processing Agreement ("Contract") to protect the terms and conditions of both parities.
Confidentiality and Non-disclosure agreements are also welcomed.
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Can we convert the DIS report information to Excel? |
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Yes. In addition to the four (4) diverse DIS report designs, COMSERV offers three (3) additional file formats to provide
maximum interface and conversion flexibility. The formats of these computerized match files are: 1) standard fixed-field text (.TXT);
2) comma-separated values (.CSV); and 3) dBASE (.DBF). COMSERV recommends using the .DBF file for conversion to
Excel and COMSERV includes a Excel template to assist in the conversion. Please click here for detailed information on these computerized match files.
Please follow these 3 easy steps to convert the DIS report information to Excel:
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Open the "COMSERV-DIS-CMF-Header-Template.XLS" file in Excel. |
| 2. |
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Open the "COMSERV-DIS-Computerized-Results-Cnnnn-on-mm-dd-yyyy.DBF" file in Excel.
Where "nnnn" is your Client ID, and "mm-dd-yyyy" is the month, day, year when the DIS investigation
was completed. After this file is saved on your computer, try to double-click on the file to open. If Windows can't
open this file, a dialog box should appear. Choose "Select a program from a list..." and click on [OK] button. Highlight
Microsoft Office Excel in the list, click in the checkbox that reads "Always use the selected program to open this
kind of file and click on [OK] button. Now your computer is trained to automatically use Excel to open this type of
file. |
| 3. |
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Copy all the records in the "COMSERV-DIS-Computerized-Results-Cnnnn-on-mm-dd-yyyy.DBF" file to
cell A3 and row 3 of the "COMSERV-DIS-CMF-Header-Template.XLS" file and save the file as another name. |
That's it! Now, all the same information that's listed on the DIS report is now properly formatted in Excel.
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